Service NSW introduces Quiet Hour
The Service NSW centre at Woy Woy has introduced a Quiet Hour from 10am-11am every Tuesday morning.
Quiet Hour is designed to provide a more calming and supportive environment for those people who have who have sound and light sensitivities, according to Member for Gosford Ms Liesl Tesch.
Music and ticket announcements will be quieter and lighting will be reduced.
Customers will asked to put their mobile phones on silent mode and minimise conversations with other customers during that time.
"For people who require limited distractions, such as autistic people, Quiet Hour will allow them to complete their driver's knowledge test and access other services in a quieter, calmer environment."
About 60 per cent of transactions completed by people specifically attending Quiet Hour were for driver knowledge tests or other computer-based examinations.
Service NSW has provided disability awareness training for staff to assist customers living with disabilities and their carers.
SOURCE:
Media release, 2 Aug 2023
Liesl Tesch, Member for Gosford