Still waiting for a phone call

I'm writing in the hope that other pensioners and vulnerable people don't fall into the trap I'm in.

In 2009, the ACCC took the Craftmatic adjustable bed company to court for acting in an unconscionable manner against senior citizens.

They were found to have misled consumers and used unfair pressure in their sales techniques.

As a result, the company made some changes, but it continues to trade unfairly.

Their sales practices still manipulate and mislead.

On May 9 this year, I signed up to extend myself financially for the next three years for a bed that's not comfortable and that I didn't need, after almost three hours of presentation.

I've been writing, emailing and phoning the company since June 12.

My emails have been ignored.

Craftmatic's customer service and complaints line phone numbers usually go to an automated message saying they'll ring back, and they don't.

My registered letter and cancellation of contract form, sent to the address given on their forms, is still awaiting collection from a nearby post office, as there was no-one at their address to accept it.

Twice in seven weeks I've managed to speak to someone from Craftmatic.

Each time I was told I'd be phoned back straight away.

I am still waiting.

My recent Googling revealed that a solar panel company and a drive through food shop share Craftmatic's official address.

Email, 31 Jul 2012

Diane Orton, Pearl Beach