Bank branch award for customer service

An Ettalong bank branch has been awarded the number one position for customer service in NSW, and sixth nationally, against a field of more than 450 banks across the country.

Bendigo Bank engaged external agencies to mystery shop its branches in person and by telephone to gain random samples of quality service levels.

Bendigo Bank Ettalong Beach Community Branch manager Mr Peter McKeon said: "Mystery shoppers are completely unknown and unannounced, and our staff have no idea who they are or what they may enquire about."

"To be number one in NSW and sixth nationally is a great achievement that reflects the lengths the branch staff will go to, to provide an exceptional customer experience.

"We know from our existing customers that they regard our customer service as second to none, but to have that reflected in a mystery shopper result shows what potential customers can expect when they choose us as their bank.

"The local community bank supports the community at grass roots level by providing financial assistance to charities and community groups," he said.

Media release, 24 Oct 2012

Peter McKeon, Bendigo Bank Ettalong Beach Community Bank Branch