Aged care home surveys relatives about its services

A Woy Woy aged care home is currently surveying relatives and representatives of its residents about the care and services it provides.

"Feedback is important to us because it gives us the opportunity to evaluate and improve the care and services we provide," said Blue Wave Living chief executive Mr Matt Downie.

The survey is available to complete online and printed copies are available at reception.

The survey asks whether residents are generally happy, and have something to do most days that they enjoy or gives them satisfaction.

It asks whether they are encouraged to be themselves and are appreciated for who they are, and whether their privacy and dignity is respected

The survey asks whether staff listen to requests, suggestions and ideas.

Relatives are asked whether they agree with statements that "I am confident that my relative personal information is kept confidential" and "I know how to communicate a compliment, concern, suggestion or complaint".

Relatives are asked whether they feel able to participate in planning a resident's care.

They are asked whether pain is well managed, and whether nurses and care staff show a helpful, caring attitude, with empathy and compassion.

The survey asks whether the home is restful, peaceful and quiet, welcoming, safe and well maintained.

It asks whether there is enough privacy available in personal rooms and living areas, and whether residents are kept informed of the progress of the renovations

Relatives are asked whether they are satisfied with the quality of the food provided and the variety of meals choices offered.

The survey asks whether the range of activities available is satisfactory, whether individual resident choices are supported, and whether their cultural and spiritual needs and preferences are valued and supported.

It also asks whether reception and administrative staff are helpful in providing information about what is happening in the home, and regarding Covid-19.

SOURCE:

Media release, 29 Dec 2022

Matt Downie, Blue Wave Living