Energy bill advice offered by phone

A free energy bill support service has started by phone on the last Tuesday of the month at the Peninsula Community Centre.

The service, provided by the Energy and Water Ombudsman, will be available between 9am and 3pm.

It provides information and expert advice to local residents about their energy and gas bills.

Coast Community Connections chief executive Mr Bruce Davis said the Peninsula Community Centre had been hosting the Energy Bill Support Service since 2016 and would continue offering the service in a slightly different format.

Due to Covid-19, instead of attending the Peninsula Community Centre in person, residents were now invited to book an individual phone consultation with Energy and Water Ombudsman NSW staff.

They would provide expert assistance on topics such as reviewing and explaining bills, checking rebate eligibility, resolving outstanding issues, complaint resolution, establishing payment plans and linking to special support programs.

"The Energy Bill Support Service has been incredibly popular with local residents over the past few years, so we are pleased to be able to continue to offer this service, albeit in a slightly different format this year," Mr Davis said.

"It is a great opportunity for those experiencing financial hardship to obtain information about how to receive any energy rebates and government payments they are entitled to.

"Many people are unaware of the benefits they could be receiving each year.

Bookings for the phone consultations are essential on 4341 9333.

SOURCE

Media release, 28 Jul 2020

Bruce Davis, Coast Community Connections