Insulting energy suppliers do not deserve success

After having been with the same energy supplier for many years and having negotiated a 28 per cent discount on usage last year, I received a letter saying to contact them for this coming year's discount.

A foreign voice answered my call and after all the security checks proudly offered me a 13 per cent discount.

Feeling somewhat insulted, I asked to speak to a supervisor who then said that he could offer me a 21 per cent.

Radio adverts I had heard were offering 30 to 40 per cent discounts so I called around, bearing in mind all of these suppliers have different rates for the supply of electricity.

The 30 per cent discount company had rates just a fraction over the low rate I had been paying, so I decided to go with them.

This morning just 20 days after the first offer of 13 per cent, my original supplier rang and happily offered me a 32 per cent discount to stay with them.

When I told the new supplier of the 32 per cent offer they increased their offer to 33 per cent, which I have accepted.

The reason for my letter on this matter is that if Australian companies cannot look after their regular customers and be honest with their best offers up front then I don't believe they deserve to be succeed.

Email, 10 Dec 2018

Rod Fountain, Booker Bay