Different expectations

Peninsula residents have different requirements and expectations from people living in other areas of Gosford government area, according to Gosford Council's customer services and communications manager Mr John Mouland.

He said that customer service centres at Woy Woy, Erina Fair and Kincumber had shown the differences.

Mr Mouland said: "What emerged was that Peninsula residents wanted quality, grass roots services, with emphasis on providing for the special needs of the area's many senior citizens.

"Our main priorities were combining a friendly staff with caring service and expertise in answering general enquiries."

Following the opening of the Woy Woy centre in 2004, Member for Peats Ms Marie Andrews wrote to council noting "only positive feedback" about its services.

From May, a new customer call centre and one-stop shop will be opened on the ground floor of council's Mann St administration offices in Gosford.

Over 600 residents and business customers were surveyed prior to the plans progressing.

Mr Mouland said he would particularly like feedback from Peninsula business people after they had visited the centre once it had opened in May.

Press release, April 3 Marion Newall, Gosford Council